Should customer service professionals in 2020 be afraid of losing their jobs to AI? Contact ustoday to discover out how Hitachi Solutions can help you capitalize on the latest AI trends and compete to win on customer service. According tothird-party customer insight research, 70% of customers found the curb-to-gate facial recognition experience appealing, and 72% reported that they prefer facial recognition to standard boarding. The program has been so successful, in fact, that Delta has expanded it to airports ineight major U.S. cities, including New York City, Los Angeles, and Boston. There can be little doubt that AI is the next frontier of customer service and will become a crucial competitive differentiator in the years to come. In this article, we’ll look at some of the top AI customer service trends for 2022 and beyond.

The AI chatbot and analytics allow the company to predict the customer’s intention and will; that is, they progressively understand users’ demands, improving the experience and customer service. The AI chatbot service has reduced waiting lines at call centers, allowing human attendants to solve complex issues, contributing to a more efficient service. Smith and Fingar characterize BPM as a standard that allows organizations and employees to create, improve and enhance business processes simultaneously and constantly. Through fast and efficient processes, the set of activities developed by the organization is controlled and improved in a permanent cycle of optimization and efficiency.

It still includes activities such as workflow, customer service and operations and processes until the final product/service (ABPMP, 2013; Pereira & Regattieri, 2018). Industry 4.0 is a new era, a change, centralized in the use of information and communication technology resources, to improve service, production and business processes . A chatbot, or a few call it an AI chatbot, is one of the latest and most popular additions to the AI landscape. A chatbot is a computer program designed to simulate conversations with human users, especially over the internet.

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Learn how artificial intelligence helps the insurance industry detect fraud and settle claims. Discover the role of artificial intelligence in scaling your b2b sales and marketing. With about two decades of experience leading diverse teams and projects, his technological competence is unmatched. Of AI gives intelligent agents ability to minimize escalation events, promote FCR and cuts down agent training cost.